How this Indian city is managing its public complaints using the blockchain technology

To speed up the process of resolving public complaints, the police department of India's Firozabad city has revealed a proposal to use the Polygon (1) blockchain to record complaints.

According to a statement released by the Firozabad Police on October 10, the system would use the OxPolygon modular blockchain, with the agency highlighting advantages including a tamper-proof system that doesn't interfere with previously filed complaints.

Following the implementation of the technology, the blockchain will produce a special code for the given situation. The local police station will have a unique QR code pointing complaints toward the form.

Blockchain being used for numerous complaints

A First Information Report (FIR) will be created concurrently with the complaint filing if the police believe an official investigation is necessary. However, although being added to the FIR is not assured, registered complaints will be recorded on the blockchain.

Using cutting-edge technology like blockchain, a free pilot portal for the city called policecomplaintonblockchain.in (2) has been developed. Since the data collected is clear and unchangeable, adopting blockchain can prevent tampering with complaints, according to Ashish Tiwari of the Indian Police Service. Ankur Rakhi Sinha, the creator of AirChains, a Web3 software development platform and the smart cell for the police district, has helped build up the complaints system.

Eliminating corruption

Notably, Sandeep Nailwal, a co-founder of Polygon, said that the new method would certainly uncover corruption instances. Nailwal also remarked that the method would be essential for dealing with rape situations.

It is important to note that Polygon has already gotten many use cases in Indian administration. As an illustration, the Maharastra government declared that it would utilize the Polygon blockchain to produce verified caste certificates.